It is EXTREMELY expensive these days to make mistakes when it comes to your business systems and service delivery. Customers are MUCH less tolerant of mistakes in today’s world than they were just a few short years ago. Consumers want the best for the buck and loyalty is an anachronism, as perhaps it should be. In other words, having what you offer to customers work 100% consistently is extremely valuable, given reliability and trust are key to consumers today. Innovation is great, but reliability is becoming even more important to them given the number of products that don’t work as advertised. But this puts the onus on you to make sure that what you’re offering works 100% of the time, not 99% of the time. The problem with many entrepreneurs is that they enjoy starting the next project before the current one has been perfected. The market won’t tolerate this casual attention to the details.  The last 10% of a project often takes the same amount of time as the first 90% does — perfection is an investment, it’s rarely simple or automatic.

Carpe diem,

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When I see a high performance agent or team hit the skids or slide sideways in business, it is almost always a problem on the personal level.  One of the reoccurring issues is a tap root of bitterness that is held.  In order to break free and get back on track we need to pause the business coaching and start working through the issue. 

One of the fundamental truths we start with is to come to see how staying unresolved with someone or something in your past hurts you far more than it hurts anyone else.  My grandfather, an old preacher, used to have a saying that he would use from time to time in his sermons – “Bitterness is a poison that destroys the vessel in which it’s stored far more effectively than on the person on which it is intended to be poured.”

When we can see that it is hurting us far more than the other person it enables us to face the very real benefit of forgiveness and letting it go.  Those unresolved issues are an anchor that chains us to our past hurts, disappointments and wounds.  While the anchor holds, we have no hope of sailing on to our dreams.  The former always restricts the latter. 

When we are held up and haunted by the hurts of the past, learn to see them as the cancer they are and learn to forgive and let go. 

It’s in your benefit to do so.

Carpe diem,