Archive for October, 2009

9 Steps for Dynamic Achievement

PicturePersonal Change

  • Break Routines

  • Best Behavior = Best Results = Biggest Traps
  • Search out new ways of thinking
  • Change or die

Quit Trying “Harder”

  • More of the same is just more of the same

  • When you are lost in old paths, you are blind to new ones

Use Unconventional Approaches

  • We must overcome our addictions to old methodologies

Change Your Thinking

  • Don’t limit yourself to what you think you “can have”

  • Go for what you really want
  • Give yourself to dream and to risk

Suspend Your Disbelief

  • Doubters and skeptics never achieve

  • Doubt your limits, doubt your doubts, never doubt yourself
  • Act as if success was certain

Picture 

Choose a Different Set of Risks

  • You can’t escape risks
  • Get uncomfortable
  • Be willing to make mistakes

Be Passionate!

  • Fall in love with what you do (or why you do what you do)

  • Have a magnificent obsession

Open Up and Get Your Talents Out.

  • The time is now

  • Fulfillment is obtained when you are personally stretched
  • The next 5 years are not determined by the last 5

Make Your Move “Ready or Not”

  • There is no such thing as a perfect time
  • Success is normally inconvenient

Carpe diem,

Chris

The 22 Immutable Laws of Marketing

PictureThere are good books, and there are great books – Ries and Trout wrote a great book about marketing that apply across industries and has some tremendous application to the real estate business. Here are the lessons summarized from the 22 Immutable Laws of Marketing By Al Ries and Jack Trout -

The Law of Leadership – It’s better to be first than it is to be better.
The Law of Category – If you can’t be first in a category, set up a new category you can be first in.
The Law of the Mind – It’s better to be first in the mind than to be first in the marketplace.
The Law of Perception – Marketing is not a battle of products or services, it’s a battle of perceptions.
The Law of Focus – The most powerful concept in marketing is owning a word in the prospects mind.
The Law of Exclusivity – Two companies cannot own the same word in the prospects mind.
The Law of the Ladder – The strategy you use depends on where you are on the ladder.
The Law of Duality – In the long run, every market becomes a two horse race.
The Law of the Opposite – If you are shooting for second place, your strategy is determined by the leader.
The Law of Division – Over time, a category will divide and become two or more categories.
The Law of Perspective – Marketing effects take place over an extended period of time.
The Law of Line Extension – There’s an irresistible pressure to extend the equity of the brand.
The Law of Sacrifice – You have to give up something in order to get something.
The Law of Attributes – For every attribute, there is an opposite, effective attribute.
The Law of Candor – When you admit a negative, the prospect will give you a positive.
The Law of Singularity – In each situation, only one move will produce substantial results.
The Law of Unpredictability – Unless you write your competitors’ plans, you can’t predict the future.
The Law of Success – Success often leads to arrogance, and arrogance to failure.
The Law of Failure – Failure is to be expected and accepted.
The Law of Hype -The situation is often the opposite of the way it appears in the press.
The Law of Acceleration – Successful programs are not built on fads, they’re built on trends.
The Law of Resources – Without adequate funding an idea won’t get off the ground.

 

 

Carpe diem,

Chris

 

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Develop a Values Based Businesses

“The skill sets for individuals to achieve excellence may differ, but the mindset is the same.”

We help agents, brokers and companies develop values based businesses.  We firmly believe that to achieve long term success and venture into the elusive significant, you need to create a business that stands on principle and shared values.  We help clients discover and articulate their values and strengths to develop a strong and profitable marketing plan that attracts people who care about the same things the client cares about and truly appreciates the clients strengths.  Prospecting methods are all build and tailored around the client’s individual personality.  And we walk out the execution of the business plan with them to ensure everything is bundled up to contribute to their business’ overall culture and brand.

Every client is different, there are no cookie cutter business plans when you come from a values based proposition.  Every client’s history, skill set and background varies and so every business takes on a identity of its own.  We aren’t interested in giving one map to success, we are interested in working with clients to provide THEIR map to success and significance.   

Mindset through is shared and similar.  There is a world of difference in mindset between those that casually play with this business as a hobby,  those that treat it as a job or career and those that approach it like a business.  Not only do the results vary wildly, but they actually think differently.  As a real estate professional, you can and should work on your skill sets, but nothing will bring you better and faster results than working on your mindset.

 

 

Carpe diem,

Chris

 

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How to get Paid with Direct Marketing.

 

Consistency is absolutely key.  Consistency will trump all other factors.  Rule of thumb is 1 x week for the first 10 weeks then every 10 days until you have 35% market share or more.  Only then can you go to 2 x a month.  With that said, I will tell you that in our media planning with clients we stack the mail to reflect the coming trends in production.  For example, we do less mailing in November and December (1 piece each) and save the extra pieces for February and March which is 6-8 weeks before the busy listing season. It’s a game of impressions a year and keeping top of mind. Anything less is a waste of money. 

Branding will save you money.  If you are going to take on a direct mail campaign to a geographic farm or target market it will save you thousands of dollars to pay someone to help brand yourself well.  Every piece should fit together and be easily recognizable as yours.  Every message should have a consistent thread that ties back into your brand and tagline.  Good marketing campaigns don’t start from scratch every time you send something out, they build on the previous messages and tie into the future ones.

Budget before you get started.  Budget for a year at a time.  We encourage clients to take 15-20% of their gross commissions and put them into their marketing budgets if they are wanting to grow (10% if they want to maintain).  Out of the money that comes in, we allocate and take on mail campaigns is 12 month intervals. Only take on the amount of houses that you can dedicate and be consistent for a 12 month period.  It is better to have a smaller number of homes and do it right than run out of marketing funds or cut corners.

Purpose is essential.  Ask yourself what it is you are trying to accomplish with each piece.  Every piece should have a reason and clear and distinguishable benefit to the recipient.  Every card needs to be written from the “what’s in it for them” perspective.  If you are sending out cards to try and get the phone to ring, every card should have a reason and call to action to do so.  Plan your campaigns a year at a time, not only will they make more sense and tie together with your branding better, but you will see a much better return on investment with a focused campaign.

Automate everything.  Once you have your year planned out, send the camera ready files to the printer with your schedule and credit card.  Let them handle the printing, addressing and mailing and charge your card as they go.  The less interaction you have with the process the less opportunity for unnecessary delays and to mess it up. 

 

 

Carpe diem,

Chris

 

You can also click on one of the following links to have the mastery coaching blog with helpful life and business tidbits geared to real estate’s elite delivered to your computer,

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Be Fearless and Just Ask

Do you struggle with generating enough leads?  How about key listing or showing appointments?  Conversion rates?  Closing on contracts?

As the public has accepted the reality that market has changed, the sales skills of the pros Picturehave become more and more in demand.  Strong negotiating and closing skills are ever important in today’s market climate.  No longer can we simply make our clients feel “warm and fuzzy” about the experience.  Character must be saddled with competence.  As the DNA agent dies (those who did deals solely with those related to them), the pros gain market share.  The foundations of fortunes are made in down markets. 

The single most important sales skill to get more business is to be fearless about asking for the order.  What would happen to your business if you got 10 new contacts a day by simply asking if they had an agent they currently are referring business to?  It doesn’t even have to be via door knocking, FSBO contact or working expireds (although all of those are good and viable) but it can be as simple as asking those in line at Starbucks.  How about with your current pipeline?  What would it look like to simply ask each one of them to just take the next logical step in the process?  Are you walking out of appointments without the signed contract?  Did you really ask for the order or did you let the prospect take the lead? 

Start with 10 new contacts a day for this week, then translate asking for the order at each of the next steps through the process and watch your business transform before your eyes. 

Carpe diem,

Chris

It’s Not About the Coffee

I read a couple of books a week.  I am a life-long learner and hold to the philosophy that I can learn something from everyone.  With that said, some books are better than others and every once in a while I come across a really great one.  It’s Not About the Coffee: Leadership Principles from a Life at Starbucks by Howard Behar is one of those books.  In fact, I would reccomend this book as one of the top 5 I have read this year. Howard Behar is not only the author of It’s Not About The Coffee: Leadership Principles from a Life at Starbucks. He is also the former president of Starbucks Coffee Company International. He started working at Starbucks in 1989 when the company had just begun to venture outside the Northwest region. Initially serving as vice president of sales and operations, he grew the retail business from 28 stores to more than 400 stores by the time he was named president of Starbucks Coffee International in 1995. Under Behar’s leadership, Starbucks opened its first location in Tokyo in 1996. Following this historic opening, over the next three years he introduced the Starbucks brand across Asia and the United Kingdom. After a two-year hiatus, he returned to Starbucks as President of Starbucks North America until his retirement in January 2003. He has been a director of the company since 1996.

Here’s a synopsis of the books fantastic points:

1. Know Who You Are: Wear One Hat

Our success is directly related to our clarity and honesty about who we are, who we’re not, where we want to go, and how we’re going to get there. When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.

2. Know Why You’re Here: Do It Because It’s Right, Not Because It’s Right for Your Resume

The path to success comes from doing things for the right reasons. You can’t succeed if you don’t know what you’re trying to accomplish and without everyone being aligned with the goal. Look for purpose and passion in yourself and the people you lead. If they’re not there, do something.

3. Think Independently: The Person Who Sweeps the Floor Should Choose the Broom

People are not “assets,” they are human beings who have the capacity to achieve results beyond what is thought possible. We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves.

4. Build Trust: Care, like You Really Mean It

Caring is not a sign of weakness but rather a sign of strength, and it can’t be faked—within an organization, with the people we serve, or in the local or global community. Without trust and caring we’ll never know what could have been possible. Without freedom from fear, we can’t dream and we can’t reach our potential.

5. Listen for the Truth: The Walls Talk

Put the time into listening, even to what’s not said, and amazing results will follow. You’ll know what you’re customers want, you’ll know why the passion is missing from your organization, you’ll learn solutions to problems that have been sitting there waiting to be picked.

6. Be Accountable: Only the Truth Sounds like the Truth

No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.

7. Take Action: Think like a Person of Action, and Act like a Person of Thought

Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, think, do. Find the balance, but act.

8. Face Challenge: We Are Human Beings First

Use all the principles to guide you during the hardest times. If the challenge is too big, if you’re stuck, take smaller bites. But remember to put people first, and you’ll find the guidance you need.

9. Practice Leadership: The Big Noise and the Still, Small Voice

Leading can be the noisy, “I’m here!” kind of thing. But don’t ever forget that leaders are just ordinary human beings. Don’t let the noise crowd out the truth. Listen to your still, small voice. Let quiet be your guide.

10. Dare to Dream: Say “Yes,” the Most Powerful Word in the World

Big dreams mean big goals, big hopes, big joys. Say “yes” and enjoy all that you are doing, and help others to do the same.

 

Carpe diem,

Chris

 

You can also click on one of the following links to have the mastery coaching blog with helpful life and business tidbits geared to real estate’s elite delivered to your computer,

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Can we be real?

I got an interesting email from an agent this week.  No, she’s not a client, just someone who had heard that I might be able to help her with a problem she was having.  Someone had taken the time to register a URL, build a website with enough SEO savvy to get top Google ranking that was completely dedicated to telling the world what a horrible agent she was.  Seriously, at first I thought it was funny, then sad, then aggravated.  I wasn’t angry at the poor guy who felt swindled (although the comments about this person’s heritage and family were, well, unfair), I was frustrated that her interest was not in making thing right, but in covering it up.   

This morning on Google there were about 1,650,000 results for I hate realtors (which took 0.17 seconds).  That is 1.65 million times that someone wasn’t slightly disappointed but angry enough to take the time to go online and say something about it.  In last year’s Harris Interactive poll on “prestigious” careers real estate agents and brokers rated dead last.  The interesting dynamic is the top of the list are the careers that are where many of the real estate community come from.  Why?  and maybe a better question is “What are we, as the minority of professionals, going to do about it?”

 

http://www.usnews.com/usnews/images/biztech/graphics/20070802lowprestige.png http://www.usnews.com/usnews/images/biztech/graphics/20070802highprestige.png

 

We need to start taking seriously the realities the problems within our industry and take a stand to clean them up.  We need to increase our standard of service – not for marketing purposes – but because it is the right thing to do.  We need to stop making excuses and start finding solutions on how to sell those listings that we took on.  We need to take ownership and responsibility (I know neither of those are very popular concepts in society), stop playing the blame game and actively turn the tide of perception for what we do.

I know how hard we work, how much we do and to what lengths we must go to get the job done.  The problem is that those that are good and do the job well are silent about it and those who are bad do all the talking.  Walk the talk, talk the walk and be a light of hope to your local community. 

Carpe diem,

Chris

 

You can also click on one of the following links to have the mastery coaching blog with helpful life and business tidbits geared to real estate’s elite delivered to your computer,

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Your Personal Mission Statement

PictureOne of the most powerful things in your life is your vision (or lack thereof) and your perceived mission. To help crystallize direction for your life and business develop a personal mission statement. Ask yourself what you alone you can do. Not what can you do, but what is it that won’t get done if you alone don’t or won’t do it.

Here’s a simple guide to developing your personal mission statement -

Definition of Mission - The special duty or function for which someone is sent as a messenger or representative; and the special task or purpose for which a person is apparently destined in life; a calling.

What is your personal mission statement? – Your personal mission statement focuses on the special purpose you want to achieve in your life and the special approach you will take to achieve it. It is the consequence of your mission being achieved. It is a description of how the world will be after you’ve traveled through it.

A clarifying question – “If we were meeting back here on ______________________, and you were looking back over the preceding ______________, what would have to have happened during those years for you to feel really good about yourself, your life, and the fulfillment of your personal vision?”

Answer this question to state your Personal Mission Statement- “My unique mission is…”

Once we have vision and mission clearly identified, it becomes very easy to make life changing decisions. Whenever I am faced with a fork in the road of life, The answers will simply fall into place when I simply weigh my options against my vision and mission and ask – “Is this in line with who I am?” and “Does this bring me closer to where I know I need to go?”

 

Carpe diem,

Chris

 

You can also click on one of the following links to have the mastery coaching blog with helpful life and business tidbits geared to real estate’s elite delivered to your computer,

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The First Step is Always the Same

Here’s a tidbit worth it’s weight in gold by a good friend who is also a very smart Investment Advisor.

The First Step is Always the Same
by Mark Rembert, CEO, Reap Investments, LLC

When it comes to achieving your financial goals the first step is always same.  No matter where you are on the financial spectrum everyone starts with the same first step.  Whether you want to retire, start a business, go on a dream vacation, buy a second home, start a college fund for the kids, or whatever your financial goal it all starts with one simple step.  Save money!  It may be simple but that doesn’t necessarily translate into being easy.  In order to have the tool you need to actively pursue your dreams you have to spend less than you make.

“We are all self-made.  But only the successful will admit it.” Unknown

     In the 1940 essay, The Common Denominator of Success Albert E.N. Gray tells of his journey to discover the secret to success.  After pouring through numerous biographies, autobiographies, dissertations, and the lives of successful men, Mr. Gray discovered this powerful and vitally important common denominator.  “The common denominator of success – the secret of success of every man who has ever been successful – lies in the fact that he formed the habit of doing things that failures don’t like to do.” (Albert E.N. Gray, 1940)

     If you want to be financially successful you must separate yourself from the masses.  You must be able to do the things that most others do not like to do.  For us the first step is clear, you must live within your means, you must save money.  The following chart from the Bureau of Economic Analysis, U.S. Department of Commerce shows us that the vast majority of Americans do not save money and/or those who do save very little.

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Thus applying the common denominator of success you can see that the first step is critical because you will be doing something that most people fail to do.  Think of it this way: Being Financially Independent => In the Minority <= People Who Save Money. 

     So why haven’t I been able to save money?  Once we understand the importance of saving money and how it puts us on the track to wealth we change our attitude and become motivated.  The problem is that motivation and attitude are not enough.  In order to be successful you must transform your words, thoughts, and efforts.  These three transformations are true for financial success and are definitely applicable for implementing the first step.  In order to achieve your financial goals you must transform the words you use, you must transform how you think, and you must transform where you place your efforts.  For some this may be a reminder and serve to refresh and refocus what you are already doing.  For others this may be new and will require a little introspection to grasp how this works.  Because it is so important to our future success we will explore these three transformations further.  Remember it’s simple but not necessarily easy.

     The first transformation required for success seems inconsequential but is possibly the most important of all transformations.  Transforming your words.  One of the most powerful things you can do is to change your vocabulary.  Vocabulary is a big part of learning any new specialty. If you want to achieve success in a particular field you must learn the vocabulary.  Doctors, Lawyers, and Wall Street Brokers all use their own language.  Words affect our thoughts, thoughts affect our actions, and actions affect our success.  We all know the subtle difference between “I need” and “I want” or “I can” or “I can’t”.  The words you use set the stage, they program your life.

     If you want to save money you have to change the words you use. For example, some of us like to justify our spending by saying “I deserve it” but what we should be asking is “Can I afford it?” meaning what will it cost me in terms of achieving my financial goals and dreams.  You can treat yourself but only to the extent that you can afford it and it doesn’t detract from your financial goals.  If you’re always saying that “I never have enough money” and “I can’t save a dime” then what is the most likely outcome.  It truly is the little decisions that compound over time to add up to wealth or indebtedness.  When you consciously understand the impact of the little decisions you begin to change the words you use and that changes the way you think. 

     Transforming your words is not enough you must also transform your thoughts.  Thoughts shape your life.  If you want to change something in your life you must change the way you think.  Often times the reason we don’t save money is because we think it is about denying yourself.  If you operate out of this paradigm you will find saving money to be an unrewarding activity.  You’ll feel that you are constantly giving up things, denying yourself, and missing out.  Through that paradigm it’s no wonder you don’t save money (i.e. spend less than you make.)

     You must shift your paradigm and see saving money for what it really is.  It’s about opening up opportunity, about giving yourself the one tool you need to actively pursue your dreams.  Saving money isn’t about denying yourself it is about taking control and becoming actively engaged in building wealth and creating possibilities.  You can’t retire, start a business, go on a dream vacation, buy a second home, start a college fund for the kids, or achieve any financial goal without saving.  Still some people plan on a windfall or the winning the lottery to achieve these goals.  They never realize the power to change and to achieve their financial goals is as simple as spending less than you make.  Once you make the paradigm shift you begin to transform your thoughts you’ll look at saving money in a whole new way.  No longer is it about denial.  Instead it is about unlocking the life you’ve dreamed and reaching your financial goals.  Shifting your paradigm to this new way of thinking revolutionizes the decisions you make about money and directly impacts your desire and ability to save money.  With this knowledge in hand you’ll begin to transform your efforts.

     ”If you want something you’ve never had you have to do something you’ve never done.”

     Transforming your efforts requires a change in the way you have approached things in the past.  We must make decisions and choices that we have not been making (usually the ones we know we should make but don’t).  Some have this part locked on but others know they could be putting forth more effort.  But effort for effort’s sake is not the point.  Misguided effort just compounds the problem.  The key is to focus on what you can control.  You could be putting forth tremendous effort but if your efforts are focused on things you can’t control you will get frustrated and withdraw.

     This is especially true when it comes to the little things.  For example, if you have made a commitment to saving and someone asks if you want to spend money on a new Rolex you’ll probably say no and stay committed to our goals.  However if you’re hungry and you’re asked if you want to go out to eat you might easily say yes.  Then while out to eat you figure what’s a few extra dollars for desert and/or drinks.  Next thing you know your spending money on things you really don’t want.  We must be consciously aware of the little things that sneak up and cause us to lose focus on what is truly important in our financial picture.

     It’s important that you focus on the things you can control not on the things you can’t.  Most of us spend time focusing our efforts on things we can’t control at the expense of things we can.  For example, we hear about people concerned about the price of gas but for most of us, despite the hype, there is very little we can do to affect the price of gas.  Despite complaining about gas it doesn’t stop some from driving to the mall and spending money on clothes they don’t really need.  Often we think we don’t have enough money because we don’t make enough money.  So we don’t coupon shop or recycle cans (things within our control) because that stuff seems insignificant.  Instead, we focus on how much money we make (out of our control) which causes us to lose focus on the everyday little things we can do. 

     The key to transforming your efforts is to walk your talk or at least, in the beginning, stumble your mumble.  Focus your efforts on things you can control and make decisions and choices about what you will do with your money based on what is truly important to you.  There are lots of little decisions that add up over time and mean the difference between success and failure.  You should endeavor to align your efforts with reality, to focus on the little things you can control and stop using the big things as a distraction or excuse.
The first step is the same for everyone no matter how much money you have.  You have to save money, you have to spend less than you make.  If you make a million dollars and spend $1.2 million then you are broke.  Remember, the rich have the same problems as everyone else just with more zeros.  In order to accomplish this simple yet sometimes difficult task we must transform our words, thoughts, and efforts.  Our words, thoughts and efforts have immense power.  Choose them carefully and begin to create a successful life and achieve your financial goals.

 

 

 Carpe diem,

Chris

 

You can also click on one of the following links to have the mastery coaching blog with helpful life and business tidbits geared to real estate’s elite delivered to your computer,

To subscribe to the mastery coaching blog via email

To subscribe to the mastery coaching blog via RSS reader

Secrets to Successful Branding – The Law of the Company2

If, we, as the real estate community really understood the concept of branding and its importance, we would save a fortune by cutting the misplaced dollars we are spending in the name of “getting their name out there.”

Most of us are re-treads – people who fell into this business and came from some other background. In 15 years of asking, I’ve only found one person who grew up wanting to be a real estate agent (and she is no longer in the business). I can’t tell you how many people I’ve interviewed as a Broker that said the reason they wanted to be an agent was because they liked houses and people. If that is the sole reason they are here my advice to them has been – “Don’t get started in this business because in 6 months you will hate them both.”

Those that make it in this industry in today’s world are those that approach it with an amount of business prowess. Unfortunately, that isn’t taught in the “learn everything you need to know to become successful in real estate in two 1weeks” class. So, we throw the newbies to the vultures (vendors who sell BS products that do nothing but line the pockets of the vendors and serve as filler our nation’s dumps). We let them sling mud on a wall and see what sticks and hope against hope that they will be one of the very few fortunate ones who will survive the first three years.

Over time, those that emerge as mega agents realize that to truly win in this you must realize that it is a business not a career (and there is a major difference) and start learning how to become the “RainMaker.” Although we have dozens of proprietary campaigns to generate more leads, from time to time, we need to strip back to the basics and dive into the philosophy to align ourselves with the right thinking to launch our business to the next level. This week, it’s all about how to brand effectively so that you may maximize your ROI in any marketing or advertising program your engage in. From Al Ries, a master of marketing and branding in the retail sector, we take the lessons and apply the fundamentals to our real estate businesses.


One Secret in Branding is the Law of the Company

Brands are brands. Companies are companies. There is a difference. Think of You, Inc. as your company with you as the parent. Each of your brands are like your kids; each with a distinct personality and gifting. Each should have its own life and destiny. Each of your brands is going to have a purpose or niche within the marketplace. You, Inc. needs to manage the brands and determine when and how you want to grow as a business. You should have as many brands as you need to effectively cover your business plan, but just like kids, be cautious with giving birth to too many at once. Your brands should be the individual building blocks to your marketing success.

Carpe diem,

Chris