Archive for July, 2010

Inspiration – 212 Degrees



  Inspiration – 212 Degrees  
     
 

Some things are just too good not to share, just click on the icon – I hope you enjoy!

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our new individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Starbucks can Save Your Business


  Starbucks can Save Your Business  
     
 

PictureI had two really good agents enter into an extended slump.  Not all that uncommon over the last couple of years.  After talking to them at some length I discovered they were spending way to much time in their cushy home offices.  So I took them away – not literally of course, but figuratively.  I told them that they had to close the door and they weren’t allowed in for 30 days.  Instead I asked them to go to Starbucks with their laptops and do their work from there. 

Within 2 weeks both of them were back on the side of positive momentum with fresh leads and activity from folks they had run into at Starbucks. Within 4 they were back in the saddle, flush with new transactions and able to re-enter their home office with a renewed focus and perspective.

The biggest thing when you find yourself in a slump is to go to the people.  We tend to hide and bury ourselves with busywork to feel busy instead of focusing on productivity.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 





  Increase Your Business $100k this Year using a Scholarship Program   
     
 

Session Description -

link

Learn how to tap the macro trend of localism by tying into one of the best and most stable niches for real estate professionals. Through this program you will make school teachers, councilors and administrators your raving advocates while giving you an opportunity to exponentially expand your SOI or Book of Business as well as tap into an amazing array of referrals in your local community.

Click on the Marketing Module button to check out this week’s Mastery Coaching Marketing Module.

 

 
  Chris Pollinger, Mastery Coaching  
         
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
         
 
Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.
 
         
         
     
     
 

 



Take Care of Your Staff


  Take Care of Your Staff  
     
 

PictureWe’re all human so we need incentives to keep us focused, productive and inspired. Don’t assume that your staff is as self-generative as you are. They never will be, that’s why you’re the boss. They need incentives to be consistently and highly productive.

Give your staff a reason to win for you. Incentives might include:

  • Money…bonus, raise, rewards perks benefits.
  • Stature…a promotion, responsibility, visibility, reputation.
  • Strength: Skills inside track, higher-end relationships.
  • Power…Resources, authority access, a career track, freedom to create, and a chance to win.
  • Money is rarely the #1 motivation.
  • Ask your staff what motivates them.
  • It helps to have a big vision in place before offering incentives – the vision provides the context.
  • Turn your firm into one that sells a cause, not just a service.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Know What You are Selling


  Know What You are Selling  
     
 

1

You don’t sell houses. Let me say it again, you don’t sell houses; especially if you want a successful marketing campaign. Yes, you may have made over $500,000 in GCI this last year, even closed 38 transactions, but you don’t sell houses.

You sell your USP or Unique Selling Proposition. There are hundreds of thousands of agents in world today. If all you do is sell houses, then there are at least a few others that are willing to do the same thing. They may even deliver it with the same level of service and for a lower commission. What makes you better than any other? Why should a client hire you and pay you the commission that you are asking?

As an industry, we have been caught without enough distinction from one another which is why we face an ongoing war with “Commission Compression” – and before you get cocky on me and say “I’m not struggling with commissions” wait until the market swings back. If you thought it was bad before…

Here’s an example of my point - If I were to buy a new BMW 7i and one dealer had one the car for $80,000 and another dealer could get the exact same car for $72,000 which would I choose? All things being equal, price will become my determining factor. But let’s say that I just wanted to buy a car that allows me to get to and from work in a safe comfortable manner. What makes me consider an $80,000 BMW versus an $18,000 Kia? Price no longer becomes the only factor. BMW knows they aren’t selling a car or mere transportation; they are selling “The Ultimate Driving Machine.”

In fact, they’ve done quite well getting buyers to buy to satisfy the buyer’s own ego needs. And more interestingly, how2 many BMW owners would cop to ego being their primary reason for buying the car? With that said – let’s not beat up on the BMW crowd too bad, the same could be said about Lexus, Mercedes and others and they don’t have the distinction of being the “Ultimate Driving Machine.”

What is your USP? Is it that you return phone calls (which is become rare these days), or do you specialize in cash-flow oriented investors, or are you pet-friendly?

What are your strengths? What can and do you do better than anyone else? What are your values and if the truth be known, does your ideal client even know? What do you care about and hold most dear?

Market around those things and you will find yourself in the rare air of those agents who make the rules about how the real estate game is played and who hold the top %1 who dominate the marketplace.

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Going Past Customer Service


  Going Past Customer Service  
     
 

PictureMove from just customer service to the notion of creating community. People are hungering to feel connected and when you offer this type of thing, customer will respond.

Here are two key points to remember:

  1. Profitability is usually conditional on current customer loyalty and new customers. The way to increase loyalty and attraction are:
    • Continually add value without being asked to and at a similar price. This builds a reputation.
    • Create a community of people and help them “get to know” each other.
    • Be known for something…a philosophy, feat, and result, compelling vision.
    • Be known as someone. Have a personality, a personal style, personal qualities, and abilities to listen.
  2. People prefer to buy from an individual or firm that they know and feel a part of. Create this with your company. It’s more than just customer service.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Inspiration – Heart of a Teacher



  Inspiration – Heart of a Teacher  
     
 

Some things are just too good not to share, just click on the icon – I hope you enjoy!

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Relating Skills


  Relating Skills  
     
 

PictureI am asked from time to time why some do so well in this business and some, well, don’t. There are more than a handful of “secrets” but there are very few that are more important that mastering your relatioanl skills. In fact, there is nothing in this world that pays better, in every realm of life, than relational skill mastery. Here’s a few things to keep in mind as you go through your day.

  • Don’t just listen to or understand people: Really hear them.
  • Love and support everyone, but require their best.
  • Speak in messages, not clichés, opinions, or possibilities.
  • Communicate fully in the moment.
  • See faults in people, but accept them.
  • Be unconditionally constructive.
  • Fully handle tasks.
  • Don’t seek credit.
  • Want the best for people, but don’t be tied to it.
  • Show people you care.
  • Be others focused.
  • Be interested in the conversation at hand.
  • Appreciate others.
  • Watch your association.
  • Be interdevelopmental with people: Not codependent, dependent, or merely interdependent.
  • Be grateful to and for others, and they feel it.
  • Cause things to happen, don’t wait for them to happen.
  • Always add value.
  • Give the gifts that the other person really wants.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Tapping the Underground Investor Market



  Tapping the Underground Investor Market  
     
 

Session Description -

link

Investors are out and buying all across the country. Tap the power of leverage by creating an effective marketing campaign geared specifically to this market resilient group. Investor clients often hold the keys to purchasing and selling multiple properties a year but marketing to investors is completely different that to the general public. Learn how to speak their language, meet their needs and set yourself apart as a true professional with a proven marketing system

Click on the Marketing Module button to check out this week’s Mastery Coaching Marketing Module.

 

 
  Chris Pollinger, Mastery Coaching  
         
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
         
 
Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.
 
         
         
     
     
 

 



Press On


  Press On  
     
 

“Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education alone will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan ‘press on’ has solved and always will solve the problems of the human race.”

-John Calvin Coolidge

I had an interesting experience recently.  As I was checking out at my local grocery store I was greeted by the store’s newest employee.  As I stood in line, I kept thinking about how familiar her face looked, her mannerisms, her expressions, even her voice.  When my turn came to ring up and I looked at her nametag it all came rushing back…

When I first entered this crazy real estate business (in the mid 90’s) the market was very similar to how it is now.  Bright eyed and bushy tailed I had just passed my exam, went through my obligatory, Broker sponsored, two week “Everything you need to know to be successful in real estate” class and was settling in my new desk when a head popped over my cubby pony wall.

PictureLittle did I know that I was just about to meet my friendly, professional rival, no, my nemesis.   She quickly informed me that I could not market all these different areas that I was looking at on a map because “they were her areas.”   Never mind that I lived in the area, and I had never seen anything from her, nor had she taken a listing there in the last 30 listings, nor that the manager had assured me that we were in an “open farming office.”  So it started.  It was actually one of the best things for me and my new real estate business.  I have always been the kind who is up for a fight.  And fight we did as we took it out to the market place.  We both did well, although I, like the father in the movie “A River Runs Through It” who out-fished his sons, simply was a bit more blessed in the ongoing struggle for dominance on the sales board. 

As often happens in life, our lives diverged as my life took a turn into the Broker side of the desk in another market area, and hers went along “greeting” the new agents and selling homes and condos to her friends and family. 

I hadn’t seen her in at least 10 years.  And here she was, checking my groceries at the local market.   Smiling – but not really.  Her husband was well, her kids fine (her daughter a bit disappointed, because she wasn’t going to be able to go to the college she wanted because “mommy didn’t sell houses this last year.”  She resolved that she was going to be back in the game soon, but I know differently.   I know the down markets separate those of us who have chosen this field as our profession, from those who are in it for the fair weather.  I’m not criticizing those that have to get some side work to put food on the table, but do it in a way that doesn’t cannibalize your business.  I’m all for the stormy periods, because I know at the end of the journey, I’ll be left with a bunch of Pros. 

As my wife, kids and I climbed in the car we talked about how our decisions make all the difference.   We talked about the importance of delayed gratification, we talked about the importance of pressing on when times are tough and we talked about the truth in Coolidge’s quote. 

To all of you who are hanging tough, not because it is easy, but because you don’t have any other choice – I applaud you, I respect you, and I am with you. 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.