Archive for August, 2010

Building Leaders of Character

 

 

 

 

  Building Leaders of Character  
     
 

Here are some notes from a seminar I went to with Zig Ziglar that I thought I’d share.

  1. PictureLeadership starts with you. 
  2. If you are to manage others, you must be able to manage yourself. 
  3. People perform best when they are appreciated. 
  4. As we have all been created by the great Creator, we all have the power to be creative. 
  5. Attitude is value. Leaders listen to those they lead.
  6. Leaders don’t just make decisions, they provide positive solutions.

Balanced goals are important.  List your top five goals.  Consider them and your daily activities.  Are they balanced? 

Leaders don’t just make decisions they provide positive solutions.  List two positive solutions that you can implement today.

Everyone wants to feel important.  What can you do to value those that you work and live with? 

Performing well at work is greatly influenced by a leader’s life at home.  This is your “home court advantage.”  List three things you can do to improve your home court advantage.

Good people stay in organizations where they can grow, where they are respected and where they feel appreciated.  What are you doing to promote these characteristics in your organization?  List five people you should thank, or show appreciation for the work they are doing.  Now tell them.

They way people treat each other internally in an organization is the way they will treat people outside their organization.  What can you do to improve how your organization works together and treats one another?

 

 

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 

 


Budgeting with Commission Income


  Budgeting with Commission Income  
     
 

One of the greatest challenges in America today is financial mastery. The Social Security Administration says that only 2 out of every 100 people in the richest country in the world will ever have enough to retire when they reach 65 without needing to depend on relatives, charity or the government.1

Our own personal freedom with our time is directly related to our financial freedom. We have found that there are a number of agents out there making in excess of $750,000 who are in worse debt and financial trouble than those who make $75,000. How does this happen? Good or bad money will only amplify your character and habits.

We need to start thinking differently than most if we would like to be the minority who make it to that top 2%. The principles below have been tested and will work for anyone, but are especially useful for those that have varying incomes like real estate salespeople. The principles are no respecter of age, race, color, creed or sex. Follow them and you will live in your wildest dreams – ignore them and your will live in your worst nightmares.

Here are some of the characteristics of the rich from researcher Thomas Stanley, PhD -

· They follow and maintain a long-term vision.
· They follow their plan no matter what – even in the face of financial challenges.
· They study wealth and wealthy people and do not rely solely on expert advice.
· They believe in deferred gratification.

Here’s the step-by-step plan that I picked up over the years that allows you to grow wealth despite the irregularities of Real Estate income-

Step #1 -Set-up your accounts
Set-up the following accounts at your financial institution.

Professional Operating Account – Money to run your real estate business.
Personal Operating Account – Money to fund your life.
Income Tax Account – Money to pay taxes.
Charity Account – Give, give, give.
Security Account – No risk and low return investments.
Growth Account – Higher risk and higher return investments.
Fun Account – Second cars, vacations, special events, etc.

Step #2 -Divide Your Income
Transfer 25% (If working solo) – 50% (If working as a team) of your earned income to your professional operating account.

Total what is left and divide it as follows:

· Personal Operating Account – 45%
· Tax Account – 25%
· Charity Account – 10%
· Security Account – 10%
· Growth Account – 10%
· Fun Account – 0% (yes, it’s 0% but don’t worry we get to it later)

Step #3 -Redistribute Your Funds2
Every quarter, take the profit from your growth account and any special moneys that may come in (gifts, inheritance, etc.) and divide it equally amongst your growth, security and fun accounts.

Step #4 -Plan Your Financial Future
Review a professional and personal profit and loss statement, and a personal net worth statement monthly.

Step #5 -Educate Yourself
Seek good, financial, insurance and tax advice – but make your own educated decisions.

· You must study investments yourself and only invest in what you know well.
· If you think education is expensive – try ignorance.
· Be patient, wealth is like a tree, it grows from a very small seed.

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



The Importance of a Values Based Business

 

 

 

 

  The Importance of a Values Based Business  
     
 

“The skill sets for individuals to achieve excellence may differ, but the mindset is the same.”

We help agents, brokers and companies develop values based businesses.  We firmly believe that to achieve long term success and venture into the elusive significant, you need to create a business that stands on principle and shared values.  We help clients discover and articulate their values and strengths to develop a strong and profitable marketing plan that attracts people who care about the same things the client cares about and truly appreciates the clients strengths.  Prospecting methods are all build and tailored around the client’s individual personality.  And we walk out the execution of the business plan with them to ensure everything is bundled up to contribute to their business’ overall culture and brand.

Every client is different, there are no cookie cutter business plans when you come from a values based proposition.  Every client’s history, skill set and background varies and so every business takes on a identity of its own.  We aren’t interested in giving one map to success, we are interested in working with clients to provide THEIR map to success and significance.   

Mindset through is shared and similar.  There is a world of difference in mindset between those that casually play with this business as a hobby,  those that treat it as a job or career and those that approach it like a business.  Not only do the results vary wildly, but they actually think differently.  As a real estate professional, you can and should work on your skill sets, but nothing will bring you better and faster results than working on your mindset.

 

 

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 

 


Paper Airplane



  Inspiration – Paper Airplane  
     
 

Some things are just too good not to share, just click on the icon – I hope you enjoy!

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our new individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Coaching Vs Managing


  Coaching Vs Managing  
     
 

 

aManagement is basically about control – to get things done that the manager or company needs to get done. The client or employee comes second. Management works, but is fundamentally flawed by its power-oriented approach.

Coaching, on the other hand, can be a strength-oriented approach, since it brings out the best in people instead of pushing them harder to do the prescribed job. In fact, coaching can help redesign your job, career, and life so that it works better for you, instead of working better for others. Coaching often pulls clients forward because they get in touch with what THEY want to do. Managing may also do some of this, but only within the confines of the corporation’ s overriding needs, culture and objectives. Coaching is a pull structure. Managing is a push structure.

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 





  The 5 Secrets of Marketing to Legal Professionals  
     
 

Session Description -

link

Learn how to tap the macro trend of localism by tying into one of the best and most stable niches for real estate professionals.  Attorneys and legal service staff represent a golden opportunity to exponentially expand your SOI or Book of Business as well as tap into an amazing array of referrals in your local community.  

Click on the Marketing Module button to check out this week’s Mastery Coaching Marketing Module.

 

 
  Chris Pollinger, Mastery Coaching  
         
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
         
 
Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.
 
         
         
     
     
 

 



Take Care of Your Client

 

 

 

 

 

  Take Care of Your Client  
     
 

Every once and a while I get something that is just too good not to share. Dean is a fellow Master’s Program Graduate and is the CEO of one of the finest Ad agencies I’ve ever been exposed to. I received this article last week from him and thought it dovetailed into the branding series I just wrapped up. I hope you enjoy Dean as much as I do -

Take care of your customer or someone else will
If you don’t have the right disciplines in place to super-serve your clients, you will lose them and your reputation.

In one of my recent articles, I wrote that one of the main opportunities that exists in marketing today is exemplary client care. Unfortunately, most companies devote little time to this lost art and many are clueless about the negative ramifications poor client care has on their business.

My goal is to drive home the understanding that if you don’t have the right disciplines in place to super-serve your clients, you will lose them and your reputation. If you do serve them well, you will get more business, more often, and you’ll get more referrals. Guaranteed. Here’s a few thoughts.

21. The first step to amazing client care is just that. You must care. You can’t fake caring. Clients can spot a self-serving sales geek a mile away. If you are out for yourself rather than for your clients, go find a tree, sit under it for a while, and get clear on what it will mean if you get in touch with genuinely caring for your clients. This is client care 101.

2. Next, clarify the expectations of each client. They’re all different. So learn the needs of each and learn what has frustrated them in working with past vendors. You know, learn from the ones they fired. Often, sales people don’t know what to deliver because they don’t ask, or they assume all clients want the same thing. At our agency, we use a questionnaire to clarify client expectations and it works wonders.

3. Invest some up-front time setting up your processes and technologies to automate and simplify servicing your clients. The easier you make it, the more you’ll do it.

4. Make it easy for the client to do business with you. By finding out how they like to work, you can create a client service model for each client. Then review it with them to demonstrate how you see serving them best. This blows clients away and puts you front-of-mind every time.

5. Conduct a client survey when you’re well into the relationship to take a pulse-check on how you’re doing. There have been times I thought I was doing great with a client when in fact, they had quite a different perspective… the perspective that matters. Plus, surveys are useful tools to discover how you can do more business together or ask for referrals. Clients love to know you’re striving to make their lives more efficient, more productive and more enjoyable.

6. Ahhhhh, client problems. Inevitable? Yes! Destructive? It depends on how you handle them. Somewhere in every service person’s mindset there is a twisted idea that problems will disappear or tone down if you postpone dealing with them. When a problem arises, deal with it as if your pants just caught fire… that fast. Also confirm the client is satisfied with how you handled it every time.

 17. Keep your commitments to your clients. Sound elementary? You’d be surprised at how many people keep just 70% of their commitments and call themselves pros. Show up on time, deliver when you promised, and follow-up when you said you would. Can we keep every commitment every time? No, but you can often renegotiate it prior to the commitment deadline if you’re having difficulty. That’s your lifeline.

8. Don’t stretch the truth with your clients. For example: “We can get that in four weeks,” when you know it will take five. “We have 45 full-time professionals, “when you only have 35. “Our client satisfaction rate is 100%,” when it’s pushing 80%. We call these sales exaggerations and they’re as common as breathing. If you tell the truth, your character conviction will multiply your results, make you feel better about yourself, and you will create stronger relationships. If you tell little white lies, well, you’re simply a liar.

9. Exceed customer expectations. You don’t have to do it every time, but make it your goal to try. If you exceed expectations occasionally, your client’s perspective will be that you do it all the time.
In closing, you’ve heard the old adages, “poor client care conversations spread like the plague” or “it takes 10 times the effort to get a new client than keep an old one.”Whatever the adage, make it something you commit to simply because that’s who you want to be. The money will follow and so will your clients, wherever you go.

 

 

 

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 

 


The Inside Edge You’ve Been Looking For


  The Inside Edge You’ve Been Looking For  
     
 

pictureI am not an advocate for very many outside products or services.  One, there are millions of them out there and two, I am very, very picky as to which ones I endorse and put my name behind.  But every once in a while, something comes across that is so innovative and spectacular that I feel compelled to put it out there.

Everyone is familiar with the FICO score.  It’s a predictive analytic that helps financial institutions guess who will pay their bills and who is more likely to default.  Imagine if we could have something similar to help us market or prospect more effectively by only focusing on those who are most likely to move in the next 6 months.

Now we can.  There is a group who had 3 PhDs working 24 month to create the Predictive Analytic algorithms.  By leveraging over 255 different variables they can generate a prospecting list ranked from most likely to least likely to sell in next 6 months.

I was skeptical, but looking at the data and results it became evident that you could cut 80% of your marketing budget and accurately predict almost half of the sales increasing your return on investment 235%.  For those who were slightly more savvy, they multiplied their market reach  5x and used the same marketing dollars they already allocated and they were able to increase their business exponentially.

There is a cost to the service, but it is amazingly affordable and is exclusive to you.  As I talked to the guys, we brainstormed for a few minutes and found at least two dozen ways to make a list like this pay off in spades.  If you want more info, shoot me an email to chris@mastery-coaching.com and I’ll send you over an info packet.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



The 22 Immutable Laws of Marketing

 

 

 

 

 

  The 22 Immutable Laws of Marketing  
     
 

PictureThere are good books, and there are great books – Ries and Trout wrote a great book about marketing that apply across industries and has some tremendous application to the real estate business. Here are the lessons summarized from the 22 Immutable Laws of Marketing By Al Ries and Jack Trout -

The Law of Leadership – It’s better to be first than it is to be better.
The Law of Category – If you can’t be first in a category, set up a new category you can be first in.
The Law of the Mind – It’s better to be first in the mind than to be first in the marketplace.
The Law of Perception – Marketing is not a battle of products or services, it’s a battle of perceptions.
The Law of Focus – The most powerful concept in marketing is owning a word in the prospects mind.
The Law of Exclusivity – Two companies cannot own the same word in the prospects mind.
The Law of the Ladder – The strategy you use depends on where you are on the ladder.
The Law of Duality – In the long run, every market becomes a two horse race.
The Law of the Opposite – If you are shooting for second place, your strategy is determined by the leader.
The Law of Division – Over time, a category will divide and become two or more categories.
The Law of Perspective – Marketing effects take place over an extended period of time.
The Law of Line Extension – There’s an irresistible pressure to extend the equity of the brand.
The Law of Sacrifice – You have to give up something in order to get something.
The Law of Attributes – For every attribute, there is an opposite, effective attribute.
The Law of Candor – When you admit a negative, the prospect will give you a positive.
The Law of Singularity – In each situation, only one move will produce substantial results.
The Law of Unpredictability – Unless you write your competitors’ plans, you can’t predict the future.
The Law of Success – Success often leads to arrogance, and arrogance to failure.
The Law of Failure – Failure is to be expected and accepted.
The Law of Hype -The situation is often the opposite of the way it appears in the press.
The Law of Acceleration – Successful programs are not built on fads, they’re built on trends.
The Law of Resources – Without adequate funding an idea won’t get off the ground.

 

 

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 

 


6 Great Questions


  6 Great Questions  
     
 

There are six types of questions that Real Estate Salespeople ask according to Tom Hopkins in his book How to Master the Art of Selling Real Estate.

1. Piggybacking – Piggybacking is asking your next question based on their last answer.
Salesperson – “Where do you live now?”
Prospect – “in San Clemente”
Salesperson – “What do you like most about San Clemente?”
Prospect – “I like being close to the ocean.”
Salesperson – “What do you like most about being close to the ocean?”

2. Alternate Choice – Alternate choice questions have two answers – both of which indicate they are moving ahead.
Salesperson – “We can meet today at 2pm or tomorrow at 4pm, which works better for you?”

3. Involvement Questions – Involvement questions are questions they must answer as if they already own the home.
Salesperson – “Where would you place your couch in this living room?”

4. Tie Downs – A tie down isolates an objection or gives an affirmative answer.
Salesperson- “Wouldn’t you agree that this yard would be perfect for your kids?”

5. Feedback – “Feedbacking” takes a minor objection and gently feeds it back to the prospect in the form of a question.
Salesperson – “You want a larger lot? Could you elaborate on that?”

6. Porcupine – Answer the question with a question, just like if someone threw a porcupine at you, you’d want to throw it right back.
Prospect – “Is the refrigerator included?”
Salesperson – “Would you like to have the refrigerator included?”

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.