Archive for the ‘ Marketing ’ Category

The 22 Immutable Laws of Marketing

 

 

 

 

 

  The 22 Immutable Laws of Marketing  
     
 

PictureThere are good books, and there are great books – Ries and Trout wrote a great book about marketing that apply across industries and has some tremendous application to the real estate business. Here are the lessons summarized from the 22 Immutable Laws of Marketing By Al Ries and Jack Trout -

The Law of Leadership – It’s better to be first than it is to be better.
The Law of Category – If you can’t be first in a category, set up a new category you can be first in.
The Law of the Mind – It’s better to be first in the mind than to be first in the marketplace.
The Law of Perception – Marketing is not a battle of products or services, it’s a battle of perceptions.
The Law of Focus – The most powerful concept in marketing is owning a word in the prospects mind.
The Law of Exclusivity – Two companies cannot own the same word in the prospects mind.
The Law of the Ladder – The strategy you use depends on where you are on the ladder.
The Law of Duality – In the long run, every market becomes a two horse race.
The Law of the Opposite – If you are shooting for second place, your strategy is determined by the leader.
The Law of Division – Over time, a category will divide and become two or more categories.
The Law of Perspective – Marketing effects take place over an extended period of time.
The Law of Line Extension – There’s an irresistible pressure to extend the equity of the brand.
The Law of Sacrifice – You have to give up something in order to get something.
The Law of Attributes – For every attribute, there is an opposite, effective attribute.
The Law of Candor – When you admit a negative, the prospect will give you a positive.
The Law of Singularity – In each situation, only one move will produce substantial results.
The Law of Unpredictability – Unless you write your competitors’ plans, you can’t predict the future.
The Law of Success – Success often leads to arrogance, and arrogance to failure.
The Law of Failure – Failure is to be expected and accepted.
The Law of Hype -The situation is often the opposite of the way it appears in the press.
The Law of Acceleration – Successful programs are not built on fads, they’re built on trends.
The Law of Resources – Without adequate funding an idea won’t get off the ground.

 

 

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 

 


Do You Want to Sell Your Business?


  Do You Want to Sell Your Business?  
     
 

2

With thousands of real estate licensees leaving the industry, there is a fantastic window of opportunity for those who are the real estate professionals.

Why not offer to “buy” the business from those who are leaving. A few of our coaching clients are employing this and are having fantastic results by asking those folks who are leaving the industry the question – “Do you want to sell your business?”

It works like this, you ask the FL (Fleeing Licensee) to send a hand-off letter to their sphere of influence who they have been working for the last couple of years.

The letter explains how they are going back to their previous career and appreciate all the support they have received, and how they have found a real 1estate professional who is unbelievably talented and will give them amazing service and that you are the recommended choice for their future real estate needs.

You then absorb them into your “VIP” SOI program and continue the warm relationship.

As the transactions come in, you will offer to pay a referral fee for the first year to the referring licensee, the second year it is ½ of the first year’s fee and the third it is ½ of the prior year’s fee. You have created a win-win for both your business as well as given some value to those jumping out of the business (and may even push some of them over the edge who are just thinking about it).

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Five Essential Truths in Real Estate



  Five Essential Truths in Real Estate  
     
 

There have been times when I wanted to tattoo these truths on people’s foreheads, but that probably wasn’t my best idea ever.

What is a good strategy is to share these with you now, and beg you to learn them, not because I made them up (because I didn’t), but because they are true and you need to know them to succeed in business.

man with sign1. People do business with people they know, like and trust. It is not hard to develop a relationship with your prospects, but it is essential. The good news is that you can do it passively, and the bad news is that so can your competitors.

2. People buy solutions or experiences not features. This means that people buy what they want, not particularly what they need. For example, we all need to eat, and most of us need more fiber and greens in our diets, but still the majority of us choose burgers or pizza for lunch rather than steamed broccoli and a side salad.

3. People want specialists to handle their problems because they feel more confident that someone with experience and specific expertise will understand their situations more completely, and will handle it better than a generalist. Who do you want handling your brain surgery: Your general MD or a neurosurgeon?

4. Your real estate service is not the right solution for everyone, but that is no reflection on its (or your) value. You may not know all the reasons people choose not to buy from you, but you should know all the reasons they do buy so that you can find more of those people.

5. When you invite a prospect to work with you, you’re not begging for money, you are offering a valuable solution to a problem. But if all you care about is the sale, then you are a beggar.

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



A Simple Marketing Plan



  A Simple Marketing Plan  
     
 

Your Simple Marketing Plan

pictureWhen I’ve been invited to speak to a group of REALTORS® one of my first questions is “WHY” are you in the real estate business?  You may think it surprising, but more that 70% of the time, the answers I get are:

“I love homes.”

“I love helping people

NEWS FLASH!  Ask any of the other business people in the nation!  The correct answer is:

TO MAKE MONEY!

It’s funny, many REALTORS® feel embarrassed to talk about MONEY.  The reason you work with charities is to HELP people.  The reason you buy Architectural Digest and go to Annual Home Shows is because you ‘love’ homes.

Sadly, many of the REALTORS® I meet are afraid to talk about money, especially commissions, because they don’t believe they provide enough value to justify what they earn.

Business is business.  Certainly, if you love what you do, it makes SUCCEEDING IN BUSINESS a lot easier!  If you want to make money in the real estate business, you need to move up from a real estate salesperson to a Real Estate Entrepreneur.  To SUCCEED as a Real Estate Entrepreneur, you MUST HAVE A MARKETING PLAN.

Use these questions to clarify your marketing objectives for your real estate business.

My Mission

  • Why are you in business?
  • What is your vision for a successful business?
  • What are you big-picture objectives?

My Product and/or Service

  • What product or service do you deliver?  Describe it.
  • Do you have packages?  What are they?

My Ideal Client

  • Who is your ideal customer? 
  • Why do they need you?
  • How can you identify your ideal client? 
  • What behaviors, situations or circumstances are present for them to recognize a need for your services?
  • What is the relationship they want from you?
  • What do you have to do to be whom they want or need?

The Benefits to My Clients/Customers

  • What are the benefits to your customers?
  • Why would they want or need your service?  (Over another agent?)  Describe a scenario.
  • What do your clients come away with when they choose you?

My Positioning

  • Who are your competitors for your clients’ time and money? 
  • What else could your ideal client spend his/her money on?
  • How do you and your product or service compare? 
  • Why would a customer choose you over your competitors?
  • How are you different from your competition?
  • How do others describe you and your service OR how do you want them to?
  • What makes you special?

My Price

  • How much do you charge?
  • How much business do you need to get to maintain your business?
  • What is your profit margin?
  • What do you project in terms of income, expense and profit for the year?

     

My Promotion

  • How do you get the word out?
  • What 8-11 things can and will you do consistently to build your business?
  • When will you do them?
  • What marketing materials do you need?
  • Do your materials look like who you are/want to be (consistent with your positioning)?

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



The Power of Leverage



  The Power of Leverage  
     
 

pictureEvery one of us need to learn the power of leverage.  It is essential if we are going to develop a profitable and consistent business that is saleable.   One of the key qualities of a saleable business is one that is system dependant not people dependant.  

We will be demonstrating the two key components in a business relationship, character and competence, in a calculated consistent manner over the course of the relationship.  We need to keep in mind that what we do after what we were expected to do will ultimately determine our success.  People are homeowners far longer than they are buyers or sellers.  Why not provide them value while they are homeowners to create loyalty?

Imagine for a moment, dictating how your business will produce and be able to count on the consistent income being generated by those people who like you, trust you and want to refer you.

Here is the proven program that will provide you a 15-40% yield (15-40 closed transactions per 100 people in the A-C categories).

Step #1 -

Identify all those people that you have a name, phone number and e-mail address for.

Please Remember!

•  The average person knows 120 people.

•  The average person knows 3-5 people who will buy or sell this year.

•  80% of people will find their next agent through personal referral.

Step #2 -

Make a qualifying call to each member of your Partner Program Database to receive permission to ongoing communication and to identify your supporters (call or e-mail me if you need the dialogs) – move those who qualify and who support you to your “Preferred Partner Program.”  Use the following categories:

“A” – People who have referred you in the past – regardless of how weak the referral was.

“B” – People who have the capacity to refer – look for people who either are in a service industry (doctor, attorney, manicurist, salesperson, etc.), belong to multiple social groups (church, scouts, little league, rotary, etc), or have Christmas Card lists of over 150 people.

“C” – People that know you, like you, and trust you

“D” – People that are out of your service area

Step #3 -

Implement a value-added monthly client newsletter for groups A-C. (Call our Marketing Department today!)

Step #4 -

Host a personal event three times a year for everyone.

Step #5 -

Implement a mail-merged irregular, but systematic, electronic communication system for everyone.

Step #6 -

Maintain consistent phone contact every month to you’re a list, quarterly to B list and 2x a year for C and 1x a year for D.

Step #7 -

Get a hand-written personal note in the mail within a few hours of all conversations, meetings, or referrals (add a small gift card for referrals).

Step #8 -

Track your numbers! Continually purge and update your database to increase your yield rate.  If you increase 26% per year you will double your business every 3 years.

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Marketing by Design

  Marketing by Design  
     
 

Most of our marketing efforts as an industry have been a series of trial and error decisions, made on a reactionary basis at the hands of a professional salesperson trying to extol the benefits of their wares.  It has had very little root in systematic evaluation or factual data.  We have been sold that “we have to get our name out there” and taken to the cleaners by affiliate industries that have made a fortune by taking advantage of our naivety.

As a master at your craft, you recognize that you need to run your business on fact, not emotion.  It is not only helpful, but absolutely essential to take an honest look at what you are doing, why you are doing it and what you expect at the end of the day.  The days of slinging mud on the wall and seeing what sticks are over, and guessing what will be effective will be reserved for those who represent the 90% of the industry that scrounges for 10% of the business.Picture

What do you do that sets you apart? 

What makes you different? 

What ROI (return on investment) do you demand or expect from your marketing and advertising programs? 

Does every piece of marketing material reinforce your brand? 

Does every piece answer a need or offer a solution to a problem that the prospect has? 

Do you have a marketing plan or is it piece meal? 

What are you expecting as we enter the end of summer?  Expect the best and if you don’t know how to get it by all means have someone, whether it be another agent, your broker or a coach help take some of the guesswork out of this crazy business.

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



How to get more referrals



  How to get more referrals  
     
 

There are two main reasons why some of our greatest agents aren’t achieving the completely realistic benchmark of Picture50% for referrals from their active clients. 

First, Most of us assume that our clients know what to do and understand our love for referrals.  What we forget is that our clients are not in the Real Estate business and need to be educated on how to recognize the “referral moment’ and what to do when it arises.  If we incorporated a simple dialog at our first meeting together saying – “Now that you have made a decision to buy or sell, you will notice a strange phenomenon, much like when you bought your last car (got married, had a baby, etc).  When you were looking at that car and first got it, weren’t you amazed at how many others you saw around?  The same thing happens in real estate.  As you begin looking and throughout this process you will start seeing other people that are looking to buy or sell.  All I ask is that when those situations come up that you remember me.” 

The second is that we do a great job minimizing the great job we do.  Our standard of excellence is a part of our service package and has become old hat to us.  The challenge is that our clients have no idea that our service is exceptional because they don’t have a standard to measure it against.  Overcoming this is easy, especially since the service is there.  We need to start weaving opportunities to tell our clients the truth.  Drama happens in every transaction, and while I am not advocating dragging your clients through the drama, I am simply suggesting you communicate it to your clients with how you saved the day.  If we can also enlist our strategic partners (escrow, title, mortgage, inspectors, TC’s, etc.) to simply drop a note, phone call or comment to our clients to the effect of “I work with a lot of different agents, and I have to tell you how fortunate you are to be working with one the very best.”  Your clients feel like a million bucks and it creates an atmosphere for them to say “wow” and tell a friend, or two or twenty.

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 





  Secrets to Successful Branding – The Law of Fellowship  
     
 

2

If, we, as the real estate community really understood the concept of branding and its importance, we would save a fortune by cutting the misplaced dollars we are spending in the name of “getting their name out there.”

Most of us are re-treads – people who fell into this business and came from some other background. In 15 years of asking, I’ve only found one person who grew up wanting to be a real estate agent (and she is no longer in the business). I can’t tell you how many people I’ve interviewed as a Broker that said the reason they wanted to be an agent was because they liked houses and people. If that is the sole reason they are here my advice to them has been – “Don’t get started in this business because in 6 months you will hate them both.”

Those that make it in this industry in today’s world are those that approach it with an amount of business prowess. Unfortunately, that isn’t taught in the “learn everything you need to know to become successful in real estate in two 1weeks” class. So, we throw the newbies to the vultures (vendors who sell BS products that do nothing but line the pockets of the vendors and serve as filler our nation’s dumps). We let them sling mud on a wall and see what sticks and hope against hope that they will be one of the very few fortunate ones who will survive the first three years.

Over time, those that emerge as mega agents realize that to truly win in this you must realize that it is a business not a career (and there is a major difference) and start learning how to become the “RainMaker.” Although we have dozens of proprietary campaigns to generate more leads, from time to time, we need to strip back to the basics and dive into the philosophy to align ourselves with the right thinking to launch our business to the next level. This week, it’s all about how to brand effectively so that you may maximize your ROI in any marketing or advertising program your engage in. From Al Ries, a master of marketing and branding in the retail sector, we take the lessons and apply the fundamentals to our real estate businesses.


One Secret in Branding is the Law of Fellowship

3

In recent years there has been a trend in real estate to become more and more competitive within the ranks. Yes, the general agent population as independent contractors find themselves competing against even those that they sit next to in the office. But to those that have nailed their brand, and realize that no one else can compete with them in that space, sharing and collaboration are positive attributes. In order to build the category, a brand should welcome other brands. Competition between two leaders raises awareness and allows for emergence and increase in market share for both. Competition between two mega agents is a great thing. One, it keeps them doing what they must to stay ahead (market, advertise and be leaders) and two, it creates a very visible ad war that creates buzz that helps both of them. No one cares when someone is out in front by themselves, it’s not newsworthy, but if you have a competition everyone wants to watch.

Think about the TV ratings for the midweek practices of one sports team. They do drills, practice game play and it is often more technically interesting than the game, however, you have to get a TV that has reception into the thousands of channels before you can even find a way to watch. Now consider the Superbowl, World Series or NBA Championships. Two teams that when playing against each other gain far more support, recognition and fan base than when they play alone.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Have you ever done a seminar?



  Have you ever done a seminar?  
     
 

Picture

Seminars are great to put on for your SOI, farm and target markets and can be tailored to suit your audience.

For example, there are several agents I work with who have had very successfully seminars for investors, first-time buyers, financial aid for kids going to college, health and wellness, etc.

Just having an event will get you a jump in your SOI yield and establish you as an expert in your field, and the events multiply their effectiveness (and cost less) when you involve your strategic partners and invite their client base to join the event.

There’s even a planning guide in the Mastery Coaching archive to help guide you through the process.

 

 
  Chris Pollinger, Mastery Coaching  
         
         
  Recommended Reading –  
         
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 





  Secrets to Successful Branding – The Law of Credentials  
     
 

2

If, we, as the real estate community really understood the concept of branding and its importance, we would save a fortune by cutting the misplaced dollars we are spending in the name of “getting their name out there.”

Most of us are re-treads – people who fell into this business and came from some other background. In 15 years of asking, I’ve only found one person who grew up wanting to be a real estate agent (and she is no longer in the business). I can’t tell you how many people I’ve interviewed as a Broker that said the reason they wanted to be an agent was because they liked houses and people. If that is the sole reason they are here my advice to them has been – “Don’t get started in this business because in 6 months you will hate them both.”

Those that make it in this industry in today’s world are those that approach it with an amount of business prowess. Unfortunately, that isn’t taught in the “learn everything you need to know to become successful in real estate in two 1weeks” class. So, we throw the newbies to the vultures (vendors who sell BS products that do nothing but line the pockets of the vendors and serve as filler our nation’s dumps). We let them sling mud on a wall and see what sticks and hope against hope that they will be one of the very few fortunate ones who will survive the first three years.

Over time, those that emerge as mega agents realize that to truly win in this you must realize that it is a business not a career (and there is a major difference) and start learning how to become the “RainMaker.” Although we have dozens of proprietary campaigns to generate more leads, from time to time, we need to strip back to the basics and dive into the philosophy to align ourselves with the right thinking to launch our business to the next level. This week, it’s all about how to brand effectively so that you may maximize your ROI in any marketing or advertising program your engage in. From Al Ries, a master of marketing and branding in the retail sector, we take the lessons and apply the fundamentals to our real estate businesses.


One Secret In Branding is the Law of Credentials

We as an industry make claims to different things all the time. It seems everywhere I look there is another #1 or area expert. So many, in fact, that the whole notion has been diluted to the common denominator of average. The crucial ingredient in the success of any brand is its claim to authenticity. Consumers are inherently suspicious and look for holes in our claims. We want to distinguish ourselves and become the expert in our primary claim and be able to 3support it.

One of the fallacies in real estate is that we sell houses. You don’t sell houses. Let me say it again, you don’t sell houses; especially if you want a successful marketing campaign. Yes, you may have made over $500,000 in GCI this last year, even closed 38 transactions, but you don’t sell houses.

You sell your USP or Unique Selling Proposition. There are hundreds of thousands of agents in world today. If all you do is sell houses, then there are at least a few others that are willing to do the same thing. They may even deliver it with the same level of service and for a lower commission. What makes you better than any other? Why should a client hire you and pay you the commission that you are asking?

As an industry, we have been caught without enough distinction from one another which is why we face an ongoing war with “Commission Compression” – and before you get cocky on me and say “I’m not struggling with commissions” wait until the market swings back. If you thought it was bad before…

What is your USP? Is it that you return phone calls (which is become rare these days), or do you specialize in cash-flow oriented investors, or are you pet-friendly?

What are your strengths? What can and do you do better than anyone else? What are your values and if the truth be known, does your ideal client even know? What do you care about and hold most dear? What can you truly be an expert in?

Market around those things and you will find yourself in the rare air of those agents who make the rules about how the real estate game is played and who hold the top %1 who dominate the marketplace. And remember, the real power of credentials is not only self-proclaimed but acknowledged by others.

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our new individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.