Archive for the ‘ Personal Development ’ Category

Relating Skills


  Relating Skills  
     
 

PictureI am asked from time to time why some do so well in this business and some, well, don’t. There are more than a handful of “secrets” but there are very few that are more important that mastering your relatioanl skills. In fact, there is nothing in this world that pays better, in every realm of life, than relational skill mastery. Here’s a few things to keep in mind as you go through your day.

  • Don’t just listen to or understand people: Really hear them.
  • Love and support everyone, but require their best.
  • Speak in messages, not clichés, opinions, or possibilities.
  • Communicate fully in the moment.
  • See faults in people, but accept them.
  • Be unconditionally constructive.
  • Fully handle tasks.
  • Don’t seek credit.
  • Want the best for people, but don’t be tied to it.
  • Show people you care.
  • Be others focused.
  • Be interested in the conversation at hand.
  • Appreciate others.
  • Watch your association.
  • Be interdevelopmental with people: Not codependent, dependent, or merely interdependent.
  • Be grateful to and for others, and they feel it.
  • Cause things to happen, don’t wait for them to happen.
  • Always add value.
  • Give the gifts that the other person really wants.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Press On


  Press On  
     
 

“Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education alone will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan ‘press on’ has solved and always will solve the problems of the human race.”

-John Calvin Coolidge

I had an interesting experience recently.  As I was checking out at my local grocery store I was greeted by the store’s newest employee.  As I stood in line, I kept thinking about how familiar her face looked, her mannerisms, her expressions, even her voice.  When my turn came to ring up and I looked at her nametag it all came rushing back…

When I first entered this crazy real estate business (in the mid 90’s) the market was very similar to how it is now.  Bright eyed and bushy tailed I had just passed my exam, went through my obligatory, Broker sponsored, two week “Everything you need to know to be successful in real estate” class and was settling in my new desk when a head popped over my cubby pony wall.

PictureLittle did I know that I was just about to meet my friendly, professional rival, no, my nemesis.   She quickly informed me that I could not market all these different areas that I was looking at on a map because “they were her areas.”   Never mind that I lived in the area, and I had never seen anything from her, nor had she taken a listing there in the last 30 listings, nor that the manager had assured me that we were in an “open farming office.”  So it started.  It was actually one of the best things for me and my new real estate business.  I have always been the kind who is up for a fight.  And fight we did as we took it out to the market place.  We both did well, although I, like the father in the movie “A River Runs Through It” who out-fished his sons, simply was a bit more blessed in the ongoing struggle for dominance on the sales board. 

As often happens in life, our lives diverged as my life took a turn into the Broker side of the desk in another market area, and hers went along “greeting” the new agents and selling homes and condos to her friends and family. 

I hadn’t seen her in at least 10 years.  And here she was, checking my groceries at the local market.   Smiling – but not really.  Her husband was well, her kids fine (her daughter a bit disappointed, because she wasn’t going to be able to go to the college she wanted because “mommy didn’t sell houses this last year.”  She resolved that she was going to be back in the game soon, but I know differently.   I know the down markets separate those of us who have chosen this field as our profession, from those who are in it for the fair weather.  I’m not criticizing those that have to get some side work to put food on the table, but do it in a way that doesn’t cannibalize your business.  I’m all for the stormy periods, because I know at the end of the journey, I’ll be left with a bunch of Pros. 

As my wife, kids and I climbed in the car we talked about how our decisions make all the difference.   We talked about the importance of delayed gratification, we talked about the importance of pressing on when times are tough and we talked about the truth in Coolidge’s quote. 

To all of you who are hanging tough, not because it is easy, but because you don’t have any other choice – I applaud you, I respect you, and I am with you. 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Learn to say ‘No’


  Learn to say ‘No’  
     
 

“Learn to say ‘No’ to the good so you can say ‘Yes’ to the best”

PictureWe are faced with an unending and on-going influx of decisions.  We make thousands of them every day.  They arrange from the small to the much, much, more life-defining.  Most agents, who live each day in a people pleasing business, tend to say “yes” far too much.  They over-commit to others and as a result, sacrifice the things they most value.  Our families, friends and even our individual self tend to be put on the back-burner while we indulge the urgent before the important.  Yes, it’s important to work hard through the end of the year.  It’s important to finish well, to have good momentum going in to the New Year, to pay off the credit card bills that tend to mount in the Christmas Season.  But it’s essential to learn how to say “no” to the urgent so that you can say “yes” those that mean the most to you during this holiday season.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Dare to Change the World


  Dare to Change the World  
     
 

I have a saying that is permanently written on one of the white boards in my office.  As the projects come and go, the one saying stays as an overarching reminder. 

“What have you done to change the world today?”

PictureI remember I had a professor in college that would ask that simple question of the students as he roamed the campus. I’m not sure how many students over the years were impacted by it.  But the first day I ran into him and he launched his signature question, He changed me – forever.  That question lives with me, no, it haunts me.

So every day, I attempt to answer the question that stares at me.  How have I changed the world today?  Most days it in small ways, some days I hit a home run.  But every day I attempt to leave my mark on the world around me by sowing into the lives God has chosen to place in my life. 

In real estate, we have an incredible honor to deeply touch those we work with.  We see people in the depths of despair, stress and worry.  We see them in the heights of elation as long held dreams are realized.  The one common thing in both circumstances is that we have an opportunity to leave our mark, good or bad, forever.  Be purposed in what you do and why you do it – you leave a legacy whether you realize it or not.

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 




  Procrastination is failure on the installment plan  
     
 

“Procrastination is failure on the installment plan.”

 

Why do we all seem to struggle with putting off the very things we know we should be doing, but don’t want to do?  Most of the time they are the very things that are the most important things we could be doing, those activities and tasks that make the greatest impact on our future. 

PictureProcrastination boils down on a practical level to character and perspective.  A great test of our character is the ability to maintain a resolution after the mood it was made has passed.  We often make resolutions, decisions, and goals when we feel like it.  We are inspired, motivated, or driven in the moment to thoughts of grandeur, but when the mood passes, more often than not, so does our resolve. 

Most of our changing moods and feelings are due to a shift in our perspective.  Rarely has life or the world changed, we just changed the way we think about it.  As our perspective shifts, our emotions follow suit. 

Here’s an example: Have you ever seen a picture of yourself that is, well, less than flattering?  It seemed to show the few extra pounds in a way that you hadn’t ever imagined was on public display in such an unappealing way.  So, in a moment, your perspective changed.  The world around you hasn’t, the people around you haven’t.  You haven’t.  The only thing that has now become different is how you look and feel about something that already was. 

The secret to eliminating procrastination isn’t disciple and willpower.  Sure, those will last for a little while, but the real secret for those who are looking of lasting change is learning the art of managing your perspective.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



The Cycle of Failure


  The Cycle of Failure  
     
 

Picture

“Some people change jobs, mates, and friends, but never think of changing themselves.”

Sometimes the only common denominator in a series of failures is us.  We as a society tend to point fingers and blame others instead of taking responsibility, the irony is that responsibility is the first step to the growth needed to overcome and turn failure into success.  Looking in the mirror and changing ourselves is one of the most difficult things we must do.  It takes courage to admit we are a contributing factor to the difficulties we face in our lives.  But if we don’t, we will experience the same cycle (only quicker this next time) again and again. 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Instant Improvement


  Instant Improvement  
     
 

PictureYou can instantly improve something if it’s a detail – straightening a picture, helping a customer service agent deal better with an individual caller, helping a client solve a small problem. These ARE things you can do, and do fairly easily. Most clients may not see the value in the details, but you can. An example of this is NY City, where the police department decided to focus a LOT on petty crime/small infractions such as vagrancy, public urination (sorry, but it’s true), and other non-murder type stuff. Peeing seems a lot less important than reducing the murder rate, right? True, but as a result of a focus on the micro, the police department has shown a 50% drop in macro problems like murder, rape, etc. The moral is to focus on what you can instantly fix and it’s a good bet that, to a large extent, the bigger goals/problems will start taking care of themselves. 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Morality + Character = Integrity


  Morality + Character = Integrity  
     
 

PictureI had an interesting meeting with an agent recently – one that has been a reoccurring theme over the last 18 months with agents across the nation.  We started the meeting under the auspice of setting goals, markers and expectations for the next 90 days.  We ended with tears, hugs and a new lease on life.

After 20+ years in the business, a full pipeline and momentum shifting in her favor the dark cloud that has been hanging over her business was starting to clear.  Despite the rays of sunshine a haunting depression and frustration was finding its way in each morning.   Bitterness was building and the excitement of real estate was waning.  She struggled with tears as she admitted to a growing distain for both houses and people.  She was faced with burn-out and wasn’t sure how she got here or even if she wanted to continue in this crazy business.

We talked at length about finding purpose, and the importance of having the significant as fuel for our success.  We talked about the realities and destructive road that lies at the end of a life that is being lived out of integrity.    We can only fake it for so long, and while I am a believer in positive thinking, there are times in which we need a radical adjustment to our perspective.

QuoteI have discovered that integrity can be defined as morality (not doing wrong) plus character (doing what is right).  You cannot do what is right when you are doing what is wrong.  When we start to make choices from the place of what I need to do versus what I want to do, our lives (and businesses) take a very dangerous turn.  She is moral and good, but neglecting doing the right things because of demanding clients and lack of good boundaries.

She is working on finding herself by exploring some places she can give back.  We will re-visit whether she wants to leave her real estate business or not in a few months, until then, she is going find something that she can throw her heart in, because it is the right thing to do and it is the quickest way to avoid burn-out.  Investing in the significant and being in integrity is the quickest way to give a shot of vitality and life to a business that is stagnant and struggling.

When struggling, down or feeling a bit defeated, recognize that our fulfillment must come from something outside of the real estate business – our lives and business depend on it

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Start the Ripple Effect


  Start the Ripple Effect  
     
 

PictureYou can either try to shake an entire lake to create ripples, or you can toss a pebble in and watch the ripple effect. In other words, don’t underestimate the value of seemingly unimportant details. I see a lot of agents and brokers focusing on the ‘important big picture stuff’ like strategy and numbers and trends. They’d be a lot smarter to focus on that stuff only 2% of the time and spend the other 98% of the time at the front lines, noticing and improving every single detail of their operations. 98% of time dealing with detail leads to one heck of a ripple effect.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Life Purpose


  Life Purpose  
     
 

PictureWhen you are traveling to a new place, there is nothing quite as unsettling as losing your way. It is a place of great anxiety and frustration (especially as a guy who refuses to ask for directions). It is only more amplified when the stakes are higher and the pressure is on. If you have lost your way in life, here are a few questions to get you back on track -
· Why are you alive?
· What are you most proud of having accomplished at this point in your life?
· If you were financially able to retire one year from today, what would you begin working on to prepare for that?
· What would you most like the people at your funeral to say about you, specifically?
· Who in history do you admire most, and why?
· If you could solve a world problem, what would it be? Be very specific, please.
· What is the inkling you have of your purpose or vision?
· What is in the way of putting this ahead of what you are engaged in now?
· If it weren’t important to have a life purpose, what would you most like to do in the next decade?
· Can you list three possible life purposes?

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.