The Secrets to Direct Marketing

 

 

 

 

 

  The Secrets to Direct Marketing  
     
 

2Consistency is absolutely key.  Consistency will trump all other factors.  Rule of thumb is 1 x week for the first 10 weeks then every 10 days until you have 35% market share or more.  Only then can you go to 2 x a month.  With that said, I will tell you that in our media planning with clients we stack the mail to reflect the coming trends in production.  For example, we do less mailing in November and December (1 piece each) and save the extra pieces for February and March which is 6-8 weeks before the busy listing season. It’s a game of impressions a year and keeping top of mind. Anything less is a waste of money. 

Branding will save you money.  If you are going to take on a direct mail campaign to a geographic farm or target market it will save you thousands of dollars to pay someone to help brand yourself well.  Every piece should fit together and be easily recognizable as yours.  Every message should have a consistent thread that ties back into your brand and tagline.  Good marketing campaigns don’t start from scratch every time you send something out, they build on the previous messages and tie into the future ones.

  1Budget before you get started.  Budget for a year at a time.  We encourage clients to take 15-20% of their gross commissions and put them into their marketing budgets if they are wanting to grow (10% if they want to maintain).  Out of the money that comes in, we allocate and take on mail campaigns is 12 month intervals. Only take on the amount of houses that you can dedicate and be consistent for a 12 month period.  It is better to have a smaller number of homes and do it right than run out of marketing funds or cut corners.

Purpose is essential.  Ask yourself what it is you are trying to accomplish with each piece.  Every piece should have a reason and clear and distinguishable benefit to the recipient.  Every card needs to be written from the “what’s in it for them” perspective.  If you are sending out cards to try and get the phone to ring, every card should have a reason and call to action to do so.  Plan your campaigns a year at a time, not only will they make more sense and tie together with your branding better, but you will see a much better return on investment with a focused campaign.

Automate everything.  Once you have your year planned out, send the camera ready files to the printer with your schedule and credit card.  Let them handle the printing, addressing and mailing and charge your card as they go.  The less interaction you have with the process the less opportunity for unnecessary delays and to mess it up. 

 

 

 

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 

 


The Importance of a Values Based Business

 

 

 

 

  The Importance of a Values Based Business  
     
 

“The skill sets for individuals to achieve excellence may differ, but the mindset is the same.”

We help agents, brokers and companies develop values based businesses.  We firmly believe that to achieve long term success and venture into the elusive significant, you need to create a business that stands on principle and shared values.  We help clients discover and articulate their values and strengths to develop a strong and profitable marketing plan that attracts people who care about the same things the client cares about and truly appreciates the clients strengths.  Prospecting methods are all build and tailored around the client’s individual personality.  And we walk out the execution of the business plan with them to ensure everything is bundled up to contribute to their business’ overall culture and brand.

Every client is different, there are no cookie cutter business plans when you come from a values based proposition.  Every client’s history, skill set and background varies and so every business takes on a identity of its own.  We aren’t interested in giving one map to success, we are interested in working with clients to provide THEIR map to success and significance.   

Mindset through is shared and similar.  There is a world of difference in mindset between those that casually play with this business as a hobby,  those that treat it as a job or career and those that approach it like a business.  Not only do the results vary wildly, but they actually think differently.  As a real estate professional, you can and should work on your skill sets, but nothing will bring you better and faster results than working on your mindset.

 

 

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 

 


Take Care of Your Client

 

 

 

 

 

  Take Care of Your Client  
     
 

Every once and a while I get something that is just too good not to share. Dean is a fellow Master’s Program Graduate and is the CEO of one of the finest Ad agencies I’ve ever been exposed to. I received this article last week from him and thought it dovetailed into the branding series I just wrapped up. I hope you enjoy Dean as much as I do -

Take care of your customer or someone else will
If you don’t have the right disciplines in place to super-serve your clients, you will lose them and your reputation.

In one of my recent articles, I wrote that one of the main opportunities that exists in marketing today is exemplary client care. Unfortunately, most companies devote little time to this lost art and many are clueless about the negative ramifications poor client care has on their business.

My goal is to drive home the understanding that if you don’t have the right disciplines in place to super-serve your clients, you will lose them and your reputation. If you do serve them well, you will get more business, more often, and you’ll get more referrals. Guaranteed. Here’s a few thoughts.

21. The first step to amazing client care is just that. You must care. You can’t fake caring. Clients can spot a self-serving sales geek a mile away. If you are out for yourself rather than for your clients, go find a tree, sit under it for a while, and get clear on what it will mean if you get in touch with genuinely caring for your clients. This is client care 101.

2. Next, clarify the expectations of each client. They’re all different. So learn the needs of each and learn what has frustrated them in working with past vendors. You know, learn from the ones they fired. Often, sales people don’t know what to deliver because they don’t ask, or they assume all clients want the same thing. At our agency, we use a questionnaire to clarify client expectations and it works wonders.

3. Invest some up-front time setting up your processes and technologies to automate and simplify servicing your clients. The easier you make it, the more you’ll do it.

4. Make it easy for the client to do business with you. By finding out how they like to work, you can create a client service model for each client. Then review it with them to demonstrate how you see serving them best. This blows clients away and puts you front-of-mind every time.

5. Conduct a client survey when you’re well into the relationship to take a pulse-check on how you’re doing. There have been times I thought I was doing great with a client when in fact, they had quite a different perspective… the perspective that matters. Plus, surveys are useful tools to discover how you can do more business together or ask for referrals. Clients love to know you’re striving to make their lives more efficient, more productive and more enjoyable.

6. Ahhhhh, client problems. Inevitable? Yes! Destructive? It depends on how you handle them. Somewhere in every service person’s mindset there is a twisted idea that problems will disappear or tone down if you postpone dealing with them. When a problem arises, deal with it as if your pants just caught fire… that fast. Also confirm the client is satisfied with how you handled it every time.

 17. Keep your commitments to your clients. Sound elementary? You’d be surprised at how many people keep just 70% of their commitments and call themselves pros. Show up on time, deliver when you promised, and follow-up when you said you would. Can we keep every commitment every time? No, but you can often renegotiate it prior to the commitment deadline if you’re having difficulty. That’s your lifeline.

8. Don’t stretch the truth with your clients. For example: “We can get that in four weeks,” when you know it will take five. “We have 45 full-time professionals, “when you only have 35. “Our client satisfaction rate is 100%,” when it’s pushing 80%. We call these sales exaggerations and they’re as common as breathing. If you tell the truth, your character conviction will multiply your results, make you feel better about yourself, and you will create stronger relationships. If you tell little white lies, well, you’re simply a liar.

9. Exceed customer expectations. You don’t have to do it every time, but make it your goal to try. If you exceed expectations occasionally, your client’s perspective will be that you do it all the time.
In closing, you’ve heard the old adages, “poor client care conversations spread like the plague” or “it takes 10 times the effort to get a new client than keep an old one.”Whatever the adage, make it something you commit to simply because that’s who you want to be. The money will follow and so will your clients, wherever you go.

 

 

 

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 

 


The Inside Edge You’ve Been Looking For


  The Inside Edge You’ve Been Looking For  
     
 

pictureI am not an advocate for very many outside products or services.  One, there are millions of them out there and two, I am very, very picky as to which ones I endorse and put my name behind.  But every once in a while, something comes across that is so innovative and spectacular that I feel compelled to put it out there.

Everyone is familiar with the FICO score.  It’s a predictive analytic that helps financial institutions guess who will pay their bills and who is more likely to default.  Imagine if we could have something similar to help us market or prospect more effectively by only focusing on those who are most likely to move in the next 6 months.

Now we can.  There is a group who had 3 PhDs working 24 month to create the Predictive Analytic algorithms.  By leveraging over 255 different variables they can generate a prospecting list ranked from most likely to least likely to sell in next 6 months.

I was skeptical, but looking at the data and results it became evident that you could cut 80% of your marketing budget and accurately predict almost half of the sales increasing your return on investment 235%.  For those who were slightly more savvy, they multiplied their market reach  5x and used the same marketing dollars they already allocated and they were able to increase their business exponentially.

There is a cost to the service, but it is amazingly affordable and is exclusive to you.  As I talked to the guys, we brainstormed for a few minutes and found at least two dozen ways to make a list like this pay off in spades.  If you want more info, shoot me an email to chris@mastery-coaching.com and I’ll send you over an info packet.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



The 22 Immutable Laws of Marketing

 

 

 

 

 

  The 22 Immutable Laws of Marketing  
     
 

PictureThere are good books, and there are great books – Ries and Trout wrote a great book about marketing that apply across industries and has some tremendous application to the real estate business. Here are the lessons summarized from the 22 Immutable Laws of Marketing By Al Ries and Jack Trout -

The Law of Leadership – It’s better to be first than it is to be better.
The Law of Category – If you can’t be first in a category, set up a new category you can be first in.
The Law of the Mind – It’s better to be first in the mind than to be first in the marketplace.
The Law of Perception – Marketing is not a battle of products or services, it’s a battle of perceptions.
The Law of Focus – The most powerful concept in marketing is owning a word in the prospects mind.
The Law of Exclusivity – Two companies cannot own the same word in the prospects mind.
The Law of the Ladder – The strategy you use depends on where you are on the ladder.
The Law of Duality – In the long run, every market becomes a two horse race.
The Law of the Opposite – If you are shooting for second place, your strategy is determined by the leader.
The Law of Division – Over time, a category will divide and become two or more categories.
The Law of Perspective – Marketing effects take place over an extended period of time.
The Law of Line Extension – There’s an irresistible pressure to extend the equity of the brand.
The Law of Sacrifice – You have to give up something in order to get something.
The Law of Attributes – For every attribute, there is an opposite, effective attribute.
The Law of Candor – When you admit a negative, the prospect will give you a positive.
The Law of Singularity – In each situation, only one move will produce substantial results.
The Law of Unpredictability – Unless you write your competitors’ plans, you can’t predict the future.
The Law of Success – Success often leads to arrogance, and arrogance to failure.
The Law of Failure – Failure is to be expected and accepted.
The Law of Hype -The situation is often the opposite of the way it appears in the press.
The Law of Acceleration – Successful programs are not built on fads, they’re built on trends.
The Law of Resources – Without adequate funding an idea won’t get off the ground.

 

 

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
         
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 

 


Do You Want to Sell Your Business?


  Do You Want to Sell Your Business?  
     
 

2

With thousands of real estate licensees leaving the industry, there is a fantastic window of opportunity for those who are the real estate professionals.

Why not offer to “buy” the business from those who are leaving. A few of our coaching clients are employing this and are having fantastic results by asking those folks who are leaving the industry the question – “Do you want to sell your business?”

It works like this, you ask the FL (Fleeing Licensee) to send a hand-off letter to their sphere of influence who they have been working for the last couple of years.

The letter explains how they are going back to their previous career and appreciate all the support they have received, and how they have found a real 1estate professional who is unbelievably talented and will give them amazing service and that you are the recommended choice for their future real estate needs.

You then absorb them into your “VIP” SOI program and continue the warm relationship.

As the transactions come in, you will offer to pay a referral fee for the first year to the referring licensee, the second year it is ½ of the first year’s fee and the third it is ½ of the prior year’s fee. You have created a win-win for both your business as well as given some value to those jumping out of the business (and may even push some of them over the edge who are just thinking about it).

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



The Law of Consistency


 

How do you talk to yourself?  No really, when no one else is around how do you find yourself communicating with the person in the mirror?  Do you wake up and great yourself with a celebratory round of applause or do you stumble into the bathroom rub your eyes and bemoan how the scale is not cooperating and it “looks like it’s going to be ‘one of those’ days?”

I won’t try and impress you with my extensive knowledge of Neuro-Linguistic Programming or the importance of the root word of “Logos” in the Original Greek Manuscripts of the New Testament.   What I will say, is that despite my understanding of how it works, I know that what we say and how we say it are really important. 

I don’t pretend to understand the intricacies of the internal combustible engine of my car, but I have become fairly proficient at turning it on and getting to where I need to go.  Words and how we use them are just as important.  Now, please don’t hear me say you need to lie to yourself, that is delusional and they have medication for people who live in fantasy worlds.  But do hear me say that you need to really watch the negativity that is not constructive and productive.  Do hear me say that you need to see yourself in a better light.  Do hear me say that you, despite your faults, should be celebrated because, if nothing else, you bear the fingerprint of God. 

Tomorrow set the alarm to go off with a CD full of applause, welcome yourself in the mirror and be thankful for another day, and relish every moment that you are alive.  Walk out your front door ready to Seize the Day and watch how your world will change for the better.

  The Law of Consistency  
     
 

Secrets to Successful Branding – The Law of Consistency
2

If, we, as the real estate community really understood the concept of branding and its importance, we would save a fortune by cutting the misplaced dollars we are spending in the name of “getting their name out there.”

Most of us are re-treads – people who fell into this business and came from some other background. In 15 years of asking, I’ve only found one person who grew up wanting to be a real estate agent (and she is no longer in the business). I can’t tell you how many people I’ve interviewed as a Broker that said the reason they wanted to be an agent was because they liked houses and people. If that is the sole reason they are here my advice to them has been – “Don’t get started in this business because in 6 months you will hate them both.”

1Those that make it in this industry in today’s world are those that approach it with an amount of business prowess. Unfortunately, that isn’t taught in the “learn everything you need to know to become successful in real estate in two weeks” class. So, we throw the newbies to the vultures (vendors who sell BS products that do nothing but line the pockets of the vendors and serve as filler our nation’s dumps). We let them sling mud on a wall and see what sticks and hope against hope that they will be one of the very few fortunate ones who will survive the first three years.

Over time, those that emerge as mega agents realize that to truly win in this you must realize that it is a business not a career (and there is a major difference) and start learning how to become the “RainMaker.” Although we have dozens of proprietary campaigns to generate more leads, from time to time, we need to strip back to the basics and dive into the philosophy to align ourselves with the right thinking to launch our business to the next level. This week, it’s all about how to brand effectively so that you may maximize your ROI in any marketing or advertising program your engage in. From Al Ries, a master of marketing and branding in the retail sector, we take the lessons and apply the fundamentals to our real estate businesses.


One Secret in Branding is the Law of Consistency3

A brand is not built overnight. Success is measured in decades, not years, or months, or days. I get a kick out of the newbie real estate agents who send out a postcard and sit back waiting for the calls to roll in. Your message isn’t even acknowledged by the marketplace until it has been seen 10 times or more. Consistency is the trumping factor over almost anything. I have seen the preverbal turtle beat the hare more than a few times over the years.

I could tell you countless stories of the poster child real estate agent who has the looks, the car, and the high gloss brochures who gets their butt kicked by the far less talented agent who is nothing more than consistent. Consistency is the secret ingredient to any marketing program, without it even the best fail.

Pick your brand, choose wisely and stick with it.

 

 

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Know What You are Selling


  Know What You are Selling  
     
 

1

You don’t sell houses. Let me say it again, you don’t sell houses; especially if you want a successful marketing campaign. Yes, you may have made over $500,000 in GCI this last year, even closed 38 transactions, but you don’t sell houses.

You sell your USP or Unique Selling Proposition. There are hundreds of thousands of agents in world today. If all you do is sell houses, then there are at least a few others that are willing to do the same thing. They may even deliver it with the same level of service and for a lower commission. What makes you better than any other? Why should a client hire you and pay you the commission that you are asking?

As an industry, we have been caught without enough distinction from one another which is why we face an ongoing war with “Commission Compression” – and before you get cocky on me and say “I’m not struggling with commissions” wait until the market swings back. If you thought it was bad before…

Here’s an example of my point - If I were to buy a new BMW 7i and one dealer had one the car for $80,000 and another dealer could get the exact same car for $72,000 which would I choose? All things being equal, price will become my determining factor. But let’s say that I just wanted to buy a car that allows me to get to and from work in a safe comfortable manner. What makes me consider an $80,000 BMW versus an $18,000 Kia? Price no longer becomes the only factor. BMW knows they aren’t selling a car or mere transportation; they are selling “The Ultimate Driving Machine.”

In fact, they’ve done quite well getting buyers to buy to satisfy the buyer’s own ego needs. And more interestingly, how2 many BMW owners would cop to ego being their primary reason for buying the car? With that said – let’s not beat up on the BMW crowd too bad, the same could be said about Lexus, Mercedes and others and they don’t have the distinction of being the “Ultimate Driving Machine.”

What is your USP? Is it that you return phone calls (which is become rare these days), or do you specialize in cash-flow oriented investors, or are you pet-friendly?

What are your strengths? What can and do you do better than anyone else? What are your values and if the truth be known, does your ideal client even know? What do you care about and hold most dear?

Market around those things and you will find yourself in the rare air of those agents who make the rules about how the real estate game is played and who hold the top %1 who dominate the marketplace.

 

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



Customer Bonding

  Customer Bonding  
     
 

PictureCustomers are demanding a perfect fit between what they need and what you offer. It didn’t used to be this tough to please customers, but it is now. Good enough isn’t good enough. The point here is that you want the details of what you offer to fit 100% with the exact needs (details) of the person buying. They want a perfect mix, hookup, and connection. It’s similar to the fact that your computer DEMANDS perfect software codes or modem connections in order to work. Even one digit messes up the system. The same is true in real estate; clients don’t just want you to be good and competent. They want you to have some relating expertise to solve their exact problem in record time.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.  
     
 

 



The Law of the Word

  The Law of the Word  
     
 

Secrets to Successful Branding – The Law of the Word2

If, we, as the real estate community really understood the concept of branding and its importance, we would save a fortune by cutting the misplaced dollars we are spending in the name of “getting their name out there.”

Most of us are re-treads – people who fell into this business and came from some other background. In 15 years of asking, I’ve only found one person who grew up wanting to be a real estate agent (and she is no longer in the business). I can’t tell you how many people I’ve interviewed as a Broker that said the reason they wanted to be an agent was because they liked houses and people. If that is the sole reason they are here my advice to them has been – “Don’t get started in this business because in 6 months you will hate them both.”

Those that make it in this industry in today’s world are those that approach it with an amount of business prowess. Unfortunately, that isn’t taught in the “learn everything you need to know to become successful in real estate in two 1weeks” class. So, we throw the newbies to the vultures (vendors who sell BS products that do nothing but line the pockets of the vendors and serve as filler our nation’s dumps). We let them sling mud on a wall and see what sticks and hope against hope that they will be one of the very few fortunate ones who will survive the first three years.

Over time, those that emerge as mega agents realize that to truly win in this you must realize that it is a business not a career (and there is a major difference) and start learning how to become the “RainMaker.” Although we have dozens of proprietary campaigns to generate more leads, from time to time, we need to strip back to the basics and dive into the philosophy to align ourselves with the right thinking to launch our business to the next level. This week, it’s all about how to brand effectively so that you may maximize your ROI in any marketing or advertising program your engage in. From Al Ries, a master of marketing and branding in the retail sector, we take the lessons and apply the fundamentals to our real estate businesses.


In Branding , There is the Law of the Word3

There is a limited amount of real estate in our consumer’s active memory. The lion’s share of the space going to the things that weighs most heavily on their mind. Because this resource is precious and limited your brand should strive to own a single word or concept in the eyes of the consumer. You are not competing with other agents; you are competing against every other professional and service industry. You have an advantage because real estate and the client’s home equity can be leveraged as an important value on a constant basis with spikes of interest as it comes time to move. But you must keep the importance on the consumer’s top of mind with all the other competing interests vying for attention.

You want to establish yourself as the expert and go-to person for real estate regardless of where they are in the buying or selling process. Become their resource and contact. Ideally, you want to get to the point where when your perfect client drives past a competitor’s sign, they think of you.

 

 
  Chris Pollinger, Mastery Coaching  
         
  PS. Have you seen our individual agent and team program that combines coaching, advanced marketing strategies with hundreds of pieces of personalized print ready marketing collateral,  specialized training, and all the tools you need to get into the top 1% of agents nationwide? Check out  YourRECoach.com for more the details.  
     
  Recommended Reading –  
         
 
 

 

 
 
         
  Copyright 2007-2010 – Mastery-Coaching.com and Chris Pollinger – ALL RIGHTS RESERVED.